Job Description
Salary: $165,000 - 205,000 per year Requirements:
- Ten (10) years of progressive leadership experience in IT, including at least 8 years managing diverse teams.
- Bachelors degree required; advanced degree in computer science, information systems, cybersecurity, or a related field preferred.
- Strategic thinker capable of simplifying complex situations and making informed decisions.
- Comfortable navigating organizational change and guiding teams through growth and transformation.
- Exceptional communication skills with a collaborative leadership style, capable of balancing strategic vision with hands-on operations.
- Experience in nonprofit, cultural, or mission-driven organizations strongly preferred.
- Proven success in overseeing enterprise systems in similarly sized multi-department settings.
- Proficiency in CRM and ticketing systems (e.g., Tessitura, Salesforce, Blackbaud, or equivalent).
- Strong expertise in IT operations, cloud environments, data governance, cybersecurity, and digital transformation.
- In-depth understanding of cybersecurity frameworks and best practices with demonstrated capability to design and implement relevant policies and risk mitigation strategies.
- Experience with threat detection, vulnerability management, and incident response procedures.
- Knowledgeable in identity and access management (IAM), multi-factor authentication, and endpoint security.
- Practical experience with security monitoring tools, SIEM solutions, encryption, and network security architecture.
- Familiar with compliance requirements including PCI-DSS, data privacy laws, and protection of payment and donor information.
- Empathetic leader who cultivates trust and fosters an inclusive environment.
Responsibilities: - Provide strategic leadership on digital transformation, data governance, cybersecurity, and relevant technologies for nonprofits and cultural organizations.
- Collaborate with the executive team to ensure technology facilitates growth and innovation.
- Oversee the maintenance, security, and efficiency of IT systems, networks, and hardware to ensure organizational reliability.
- Lead upgrades, cloud migrations, and modernization initiatives to enhance efficiency and eliminate technical debt.
- Establish and enforce cybersecurity measures, data protection policies, disaster recovery plans, and ensure compliance with applicable regulations (e.g., PCI-DSS for ticketing and donations, NY privacy laws).
- Manage, mentor, and foster a service-oriented culture within the IT department with clear priorities and accountability.
- Develop project management frameworks to ensure on-time and successful execution of technology initiatives.
- Promote collaboration across departments and build strong relationships with internal stakeholders.
- Oversee technology systems that support fundraising, ticket sales, membership, and donor relations (e.g., CRM, ticketing platforms, payment processing).
- Ensure smooth integration and data flow between Development, Finance, and Marketing systems.
- Work with leadership to enhance donor data practices, reporting, segmentation, and digital fundraising tactics.
- Support digital efforts such as online ticket sales, web platforms, mobile solutions, virtual programming, and accessibility tools.
- Identify opportunities to improve patron engagement and enhance the customer experience through technology.
- Stay abreast of trends in digital user experience, cultural institution technology, and nonprofit enterprise tools.
- Manage relationships with external vendors, consultants, and managed service providers.
- Develop and manage the IT budget to ensure cost-effective decisions and transparency.
- Negotiate contracts, service agreements, and technology acquisitions.
Technologies: - Cloud
- CRM
- Flow
- Hardware
- IAM
- Support
- Marketing
- Mobile
- Network
- Salesforce
- Security
- Web
- CTO
- DevOps
More:
At New York City Ballet, one of the leading dance companies globally, we pride ourselves on our spectacular dancers and exceptional repertoire. Established in 1948 by visionaries George Balanchine and Lincoln Kirstein, we have gained acclaim for our athleticism and contemporary style. Our commitment to fostering creative excellence and nurturing new talent in dance and choreography is unwavering. The School of American Ballet serves as our official training institution. We are dedicated to creating an inclusive workplace and welcome applications from all qualified individuals. We offer a collaborative environment and opportunities for professional development, playing a vital role in enhancing the cultural landscape.
last updated 14 week of 2026
Job Tags
Full time