100% In-Office with no WFH/REMOTE Setup.
We are looking for a Network & VoIP Helpdesk Support with hands-on telecom experience. Candidates must have real-world experience troubleshooting VoIP systems, SIP trunks, routers, switches, and WiFi networks. The role involves resolving call quality issues, connectivity problems, and basic network incidents in a live environment. Must be comfortable handling calls with commercial customers.
About the Role:
As a Network & VoIP Helpdesk Support, you will serve as the first-line technical support for our clients, handling inbound and outbound calls and support tickets. You will diagnose and resolve common issues and ensure a positive customer experience through clear communication and structured troubleshooting.
Key Responsibilities of a Network & VoIP Helpdesk Support
Tools & Technologies We Use
Common Issues You Will Troubleshoot:
Requirements
Schedule:
Benefits
Benefits:
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