Job Description

Our Story :

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony .

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Manager, Warehouse & Distribution

Location: Richmond, VA

What we’re looking for:

The Senior Manager of Warehouse and Distribution will lead the operational launch and ongoing excellence of our new Distribution Center. This role will own the end-to-end lifecycle of goods—from initial receiving and P1/P2 requisition fulfillment to final pick/pack/ship logistics. We are looking for a strategic leader who can blend Lean/Six Sigma methodologies with hands-on team building to manage multi-million-dollar inventory and drive high-performance results in a high-growth environment. This role will have 3 direct reports and responsibility for 124 hourly associates.

What you’ll be responsible for in this role:

• Launch & Operational Excellence : Lead the strategic startup of the new facility; direct all daily receiving, warehousing, and distribution activities to ensure 100% on-time shipping and logistics precision.
• Process & Strategy : Design and implement optimized warehouse layouts and workflows. Drive continuous improvement initiatives to maximize storage density and minimize touches.
• Systems Leadership : Spearhead the integration and optimization of WMS systems. Evaluate and implement future automation, such as robotics or RFID, to scale operations.
• Continuous Improvement Leadership : Lead site-wide  Kaizen events and continuous improvement projects to eliminate the "eight waste" (DOWNTIME), specifically focusing on overproduction and unnecessary motion.
• Standardized Work : Develop and maintain an  Operational Excellence Playbook , including Standard Operating Procedures (SOPs) and visual management tools to ensure process consistency across shifts.
• Data-Driven Decision Making : Utilize  DMAIC (Define, Measure, Analyze, Improve, Control) methodologies and statistical tools to reduce variability in order fulfillment and inventory accuracy.
• Warehouse Layout Optimization : Design and implement high-efficiency layouts using 5S and fixed-location principles to minimize travel distance and maximize picking speed.
• KPI Management : Establish and monitor -focused KPIs, such as  Dock-to-Stock time,  First-Pass Yield , and  Order Cycle Time , using real-time data from the Warehouse Management System (WMS) to improve daily execution.
• Change Management & Coaching : Act as a "Lean Champion," coaching supervisors and front-line associates to identify bottlenecks and suggest process improvements autonomously.

What are the basic qualifications?

• Bachelor’s degree in supply chain management, Industrial Engineering, or Business, and at least 15 years of training and experience required.
• 10–15+ years of progressive experience in warehouse/distribution, including 5+ years in a senior leadership role. Experience with new facility launches is a major plus.

What are the preferred qualifications?

• Preferred 2 years specifically in a Continuous Improvement or Operational Excellence role
• Technical Proficiency: Expert-level knowledge of WMS, ERP systems, and data visualization tools (e.g., Power BI or Tableau)
• Regulatory Knowledge : Deep understanding of OSHA safety protocols and HAZMAT shipping regulations.
• APICS or ISM Certification

• Certifications: APICS (CSCP/CPIM) or Lean Six Sigma Green/Black Belt preferred.
• Communication: Exceptional written and verbal communication skills; ability to present operational data to executive leadership.
• Strong ability to lead teams through organizational change and a "Gemba-first" mindset (managing from the floor, not the desk)

To be a great fit for the role:

• An in-depth knowledge and understanding of warehouses, inventory and manufacturing processes and knowledge of MRP is required along with a demonstrated understanding of warehousing best practices, and knowledge of material control.
• Ability to lead people to achieve outstanding results
• Ability to effectively manage time
• This position must demonstrate strong analytical, communication, interpersonal, team development, and technical skills along with the ability to communicate effectively at all levels of management within and outside the company.
• ERP (AS400 preferred), MS Outlook, Excel, Word and Power Point
• Solid math skills. English and Metric System - e.g., units and measurements: length, time, fractions and decimals.
• Ability to inquire, assess, analyze and make key decisions
• Effective problem-solving skills and conflict resolution.
• Able to engage employees to understand their role, utilize level of expertise in various processes and express their value to the organization.
• Able to conduct effective meetings on an on-going basis with all levels of employees.
• Qualified to operate all material handling equipment, including forklifts, scissor lifts, pallet jacks and others.

Physical Demands:

• Regularly required to walk, sit and stand for prolonged periods of time.
• Gross manual dexterity (operating a motor vehicle) is also required.
• Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
• Frequently lift and/or move up to 60lbs.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CW2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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