Job Description

The Support Specialist I II provides essential day-to-day support to account management field service and technical service teams by managing administrative processes with accuracy and efficiency.

Depending on business needs the role may be oriented toward Sales Support or Procurement/Supplier Support.

In both cases the specialist ensures smooth communication between internal departments and external stakeholders (clients or suppliers). Operating as a hands-on enabler the Support Specialist contributes directly to business performance through responsive and reliable service.

Qualifications :

Qualifications & Experiences:

• Associates degree in Business Administration Sales Support or a related field.
• 3 years of experience in administrative or support roles preferably in a sales or procurement environment.
• Proven understanding of tender processes and the preparation of sales documentation.
• Ability to deal with data presenting in a rationalized and practical manner.
• Experience in working in a matrix organization.
• Advanced IT proficiency in business applications including field service management tools
• Fluent in the local language and English another language is a plus.

Key Performance Indicators (KPIs):

• Timeliness and accuracy of order processing and invoicing.
• Reduction of overdue payments and improved cash flow.
• Efficiency in supplier invoice processing and compliance.
• Customer satisfaction and resolution of administrative inquiries.
• ERP data accuracy and reporting quality.

Personal Attributes:

• Strong awareness of QHSE (Quality Health Safety and Environment) management system and commitment to safe work practices.
• Analytical mindset capable of improving administrative processes.
• Strong interpersonal and problem-solving skills.
• Proactive and structured approach to work.
• Discreet and reliable in handling financial transactions.
• Ability to work under pressure and meet deadlines.

Additional Information :

We Offer:

• Responsible challenge with diversified field of activity
• Team-oriented working atmosphere in an international Company
• Personal development opportunities through own Inova Academy
• Opportunity to gain an insight into various technical disciplines
• Excellent employment conditions
• Attractive working place (central good transport links)
• Modern infrastructure

Physical Demands:

• Frequently required to talk or hear sit use hands to finger handle or feel reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions:                   

• Primary environment: ambient room temperatures lighting and traditional office equipment as found in a typical office environment.  The noise level in the work environment is usually moderate.

Statement regarding individuals with disabilities:

In accordance with the Americans with Disabilities Act it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant.  However no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.

Statement regarding Equal Employment Opportunity

Equal Opportunity Employer all applicants will be considered for employment without regard to age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation or status with regard to public assistance.

Note:   This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. 

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Remote Work :

No

Employment Type :

Full-time

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