Job Description

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview: Event Staff: Ushers will have direct contact with the public, welcoming and tending to guests of EagleBank Arena during the 2025-26 Event Season. Ushers are responsible for checking patron’s tickets, directing them to their assigned seats, and providing building information.

Are you able to easily identify guests’ needs while providing outstanding customer service with a positive demeanor? We'd love to hear from you!

Responsibilities:

• Greet visitors and/or check or scan tickets in a pleasant and professional manner.
• Direct or escort guests to their seats, and answer any questions regarding showtimes, events or parking.
• Check seating area for broken seats, trash, spills and other lost items prior to doors opening to general public and at the event's conclusion.
• Keep all portals and aisleways clear of debris, obstructions, and patrons.
• Inform guests about the location of restrooms, refreshment stands, guest services and all exits.
• Present a calm demeanor and encourage positive interaction with guests.
• Provide extra assistance to any guests in need.
• Enforce arena rules, no smoking policy, and any event-specific guidelines.
• Monitor guests activity to ensure the safety of an event.
• Follow all emergency protocols and guide audience members to the exits in the event of an emergency.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• At least 6 months of customer service or usher experience preferred.
• Flexibility to work evenings, weekends, and holidays.
• Strong interpersonal and verbal communication skills.
• High level of motivation, persistence, and perseverance in working with various group of people.
• Ability to work as a member of a team.
• Ability to stand for extended periods of time and/or lift 50lbs.
• Ability to read and write.
• Bilingual and multi-lingual applicants are strongly encouraged to apply.
• Must be 18 years of age or older.
• Must submit to and pass a background check.

Pay Range: $12.41 USD/hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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